GENERAL TERMS AND CONDITIONS OF CONTRACT FOR THE SALE OF TOURIST PACKAGES

This document contains the general terms and conditions relating to activities organized by:

R.A.M.A. S.P.A., acting as tour operator/travel agency pursuant to Legislative Decree 62/2018 (tourist packages).

HMO di Panella Livia, acting as environmental guide and bicycle rental service, for excursion and sports activities.

Part A – Activities organized by R.A.M.A. s.p.a.

Activities under the responsibility of

R.A.M.A. S.P.A., Tax Code/VAT No.: 00081900532, with REGISTERED OFFICE at Via Trieste, 4 – 58100 Grosseto (GR), Tour operator-Travel agency (hereinafter organizer) Registered in the company register of the Chamber of Commerce of Grosseto, Registration No. REA: GR – 1857 Liability Insurance: REVO Specialty LiabilityXTravel Agencies No. OX00047094 Guarantee Fund: Garanzia Viaggi s.r.l., with certification No. A/79.6258/9/2025

are to be considered tourist packages pursuant to Legislative Decree 62/2018, even if lasting only one day, provided they include at least two services among Transport; Accommodation services; Additional tourist services (e.g., guided tours, entrances, tastings, etc.)

Part B – Activities organized by HMO

Activities under the responsibility of

HMO di Panella Livia, Via G. Toniolo 6, 58100 Grosseto – Environmental Guide – VAT No. 01691420531, Registered in the company register of the Chamber of Commerce of Grosseto, Registration No. REA: GR-218585 Liability Insurance: UnipolSai No. 65/196738453 GAE registration with the Municipality of Grosseto with card No. 107 – S.C.I.A. of 06/04/2019 prot. 55715

are of a sports, excursion, recreational or educational nature and do not constitute tourist packages.

Given this premise, the Client acknowledges that the activities offered by R.A.M.A. S.P.A. and by HMO di Panella Livia are distinct both in legal nature and purpose, and accepts the conditions relating to the specific activity they intend to participate in. In case of doubts, we invite you to contact the organizer for clarification before booking.

1. SUBJECT OF THE CONTRACT

1.1 These general conditions regulate the sale of tourist packages between the Travel Organizer and the tourist, who expressly declares to make the purchase for purposes that do not fall within the framework of their commercial, industrial, artisan or professional activity (hereinafter referred to as “Client”).

2. REGULATORY SOURCES

2.1 The sale of tourist packages, which concern services to be provided in both national and international territory, is governed by:

a) Chapter I, Title VI (articles 32 – 51 and subsequent amendments) of Legislative Decree No. 79/2011 (hereinafter referred to as “Tourism Code”); b) Law No. 1084/1977, ratifying and implementing the International Convention relating to travel contracts (CCV) of April 23, 1970, pursuant to Article 3, paragraph 2 of the Tourism Code and only insofar as applicable.

3. DEFINITION OF TOURIST PACKAGE

3.1. Pursuant to Article 34 of the Tourism Code, tourist packages concern travels, holidays, all-inclusive circuits, tourist cruises, resulting from the combination of at least two of the following elements, sold or offered for sale at a package price:

a) transport; b) accommodation; c) tourist services not accessory to transport or accommodation referred to in Article 36 of the Tourism Code, which constitute, for the satisfaction of the tourist’s recreational needs, a significant part of the tourist package.

4. DEFINITIONS

4.1. For the purposes of these general conditions, the following definitions apply:

a) “travel organizer”: the entity that undertakes, in its own name and for a package fee, to provide tourist packages to third parties, creating the combination of elements referred to in Article 3 above, or offering the tourist, even through a remote communication system, the possibility to independently create and purchase such combination; b) “intermediary”: the entity that, even non-professionally and without profit motive, sells or undertakes to provide tourist packages created pursuant to Article 3 above to third parties for a package fee or individual disaggregated tourist services; c) “tourist”: the purchaser, assignee of a tourist package or any person to be nominated, provided they satisfy all the conditions required for the use of the service, on whose behalf the main contractor undertakes to purchase a tourist package without remuneration.

5. INFORMATION OBLIGATIONS AND TECHNICAL SHEET

5.1. The Organizer has the obligation to create in the catalog or in the off-catalog program a technical sheet containing the following elements:

a) Organization: R.A.M.A. S.P.A., Tax Code/VAT No.: 00081900532, with REGISTERED OFFICE at Via Trieste, 4 – 58100 Grosseto (GR) b) SUAP authorization from the municipality of Grosseto 00081900532-05062025-0859 c) Civil liability insurance policy No. OX00047094 stipulated with REVO Specialty LiabilityXTravel Agencies d) The catalog or off-catalog program is valid for the indicated period. e) The parameters and criteria for adjusting the travel price are indicated in Article 8 of these general conditions. f) The methods and conditions for Client substitution are regulated in Article 12 of these general conditions. g) The company informs interested parties that certain personal data processing operations carried out during the fulfillment of contractual obligations may be shared pursuant to Article 26 of the GDPR. Where two or more controllers jointly determine the purposes and means of processing, they are joint controllers. They determine transparently, through an internal agreement, their respective responsibilities regarding compliance with the obligations arising from this regulation, with particular regard to the exercise of the data subject’s rights. The essential content of the agreement is made available to the data subject on the website.

5.2. At the time of contract conclusion, the Organizer will inform passengers about the identity of the actual carrier(s), subject to the provisions of Article 11 of EC Regulation No. 2111/2005 and their possible inclusion in the so-called “black list” provided by the same Regulation.

6. RESERVATIONS AND CONTRACT CONCLUSION

6.1. The reservation request must be made on an appropriate contractual form, if necessary electronic, completed in all its parts and signed by the Client, who will receive a copy. The acceptance of the reservation is considered perfected, with consequent contract conclusion, only when the Organizer sends the relevant confirmation to the Client, even by electronic means.

6.2. The reservation confirmation contains the following elements: names of groups or clients, arrival and departure dates, number and type of rooms booked, description of package services, as well as content and type of booked services, accommodation description, prices, supplements and reductions.

6.3. The Client accepts these travel conditions and recognizes them as binding also in the name and on behalf of the indicated participants.

6.4. Before departure, the Organizer will provide the Client with indications relating to the tourist package not contained in the contractual documents, brochures or other written communication means, as provided by Article 37, paragraph 2 of the Tourism Code.

6.5. Pursuant to Article 32, paragraph 2 of the Tourism Code, in the case of distance contracts or contracts concluded outside commercial premises, the Organizer reserves the right to communicate to the Client in writing the non-existence of the right of withdrawal provided by Articles 64 et seq. of the Consumer Code (Legislative Decree 206/2005).

6.6. All prices are intended in Euro or in the indicated currency and include the value-added tax provided by law. Accessory agreements and modifications to the stipulated travel contract require written confirmation by the Organizer.

6.7. For the purposes of these general conditions, the relevant communications are sent to the Client at the address indicated by them at the time of booking. Such communications are considered as known by the Client, provided they are sent correctly to the email address mentioned above.

7. PAYMENTS

7.1. After contract conclusion, the Client must pay as a confirmatory deposit 30 (thirty) percent of the total travel price. The effects referred to in Article 1385 of the Civil Code do not occur when the Client’s withdrawal derives from a supervening cause not attributable to the Client, where the withdrawal is justified by serious breach by the other contracting party, or when the Organizer does not fulfill the contract due to force majeure or failure to reach the minimum number of participants.

7.2. The balance corresponding to 70 (seventy) percent of the travel price must be paid, without further payment request, at the latest within 30 (thirty) days before the start of the trip or for boat trips within 50 (fifty) days before the start of the trip. In case of reservations made within 30 (thirty) days before the start of the trip, the price must be paid immediately in a single payment.

7.3. Payments for tourist packages must be made by credit card (if the option is active on the selected tour page) or by bank transfer payable to

RAMA s.p.a. IBAN: IT47J0885114301000000311012 BIC/SWIFT: ICRAITRRNNO Banca Tema – Via Unione Sovietica, 42 – 58100 Grosseto- Italy

Payments related to environmental guide excursion services and bicycle rental can instead be made by credit card through our website or by bank transfer payable to Livia Panella IBAN: IT61I0329601601000067351712 BIC: FIBKITMM

7.4. After the bank transfer, the Client is asked to send a copy of the proof of payment of the tourist package in pdf format via email (travel@rama1913.it) or payment for environmental guide service or bicycle rental, also in pdf format, to the address info@hakunamatataoutdoor.com.

Any costs arising from the bank transfer are to be borne by the Client.

7.5. After payment of the total amount, the necessary travel documents will be sent to the Client via email at the latest within 2 (two) weeks before the start of the trip.

7.6. Any modification of the reservation at the Client’s request made after its confirmation involves the charge of administrative expenses equal to €50.00.

7.7. In case of violation of the aforementioned payment and/or communication methods – where this is not attributable to force majeure – the Organizer has the right to immediately terminate this contract without notice pursuant to Article 1456 of the Civil Code by simple written communication, without prejudice to the right to compensation for damages.

8. PRICE

8.1. The price of the tourist package is determined in the contract, with reference to what is indicated on the website, in the catalog or in the off-catalog program and any subsequent updates of the same catalogs or off-catalog programs. It may be revised up to 20 (twenty) days before departure and only as a consequence of:

a) variation in transport costs, including fuel costs; b) variation in duties and taxes on certain types of tourist services such as landing, disembarkation or embarkation fees at ports or airports; c) variation in the exchange rate applied to the package in question.

8.2. For such variations, reference will be made to the exchange rates and costs mentioned above in force on the date of program publication as reported in the catalog or on the date reported in any updates mentioned above.

8.3. The upward revision cannot in any case exceed 8 (eight) percent of the price in its original amount.

8.4. When the price increase exceeds 8 (eight) percent, the Client may withdraw from the contract, with reimbursement of the amounts already paid to the Organizer.

9. TOURIST PACKAGE MODIFICATIONS BEFORE DEPARTURE

9.1. When the Organizer needs to significantly modify one or more elements of the contract before departure, they give immediate written notice to the Client, indicating the type of modification and the resulting price variation, pursuant to Article 8.

9.2. Where the Client does not accept such modification proposal, they may withdraw without penalty payment and will be entitled to what is provided in Article 42 of the Tourism Code.

9.3. The Client must communicate their choice to the Organizer within 2 (two) working days from the moment they received the notice regarding the modification. Failure to communicate within the aforementioned term means the modification is accepted.

10. TOURIST PACKAGE MODIFICATIONS AFTER DEPARTURE

10.1. When an essential part of the services provided by the contract cannot be performed after departure, the Organizer arranges adequate alternative solutions for the continuation of the planned trip that do not involve any charges for the Client, or reimburses the latter within the limits of the difference between the originally planned services and those performed.

10.2. If no alternative solution is possible or the Client does not accept it for a justified reason, the Organizer makes available an equivalent means of transport for return to the place of departure or another agreed place, and returns the difference between the cost of the planned services and that of the services performed until the moment of early return.

11. CLIENT RIGHTS IN CASE OF WITHDRAWAL OR CANCELLATION OF THE TOURIST PACKAGE

11.1. When the Client withdraws from the contract in the cases provided by Articles 8 and 9 above, or the tourist package is cancelled before departure for any reason, except for the Client’s fault, they will be entitled, pursuant to Article 42 of the Tourism Code, alternatively:

a) to use another tourist package of equivalent or superior quality without price supplement or a qualitatively inferior tourist package, with return of the price difference; b) to reimbursement of the money already paid, within 14 (fourteen) working days from the moment of withdrawal or cancellation.

11.2. FOR CLIENTS WHO WITHDRAW FROM THE CONTRACT

Clients who withdraw from the contract outside the hypotheses of the previous paragraph will be charged a penalty as follows:

a) Withdrawal up to 30 days before the start of the trip: 30% of the total travel price plus any non-refundable costs incurred (such as museum tickets and other service costs); b) Withdrawal from 29 to 20 days before the start of the trip: 50% of the total travel price; c) Withdrawal from 19 to 8 days before the start of the trip: 90% of the total travel price; d) Withdrawal from the 7th day before the start of the trip or for interruption of the started trip: 100% of the total travel price.

11.3 IN CASE OF CLIENT WITHDRAWAL FROM BOAT TRIPS

In case of Client withdrawal from boat trips, a cancellation penalty will be charged as follows:

Withdrawal up to 50 days before the start of the trip: 30% of the total travel price plus any non-refundable costs incurred (such as museum tickets and other service costs); Withdrawal from 49 to 40 days before the start of the trip: 50% of the total travel price; Withdrawal from 39 to 30 days before the start of the trip: 60% of the total travel price; Withdrawal from 29 to 20 days before the start of the trip: 80% of the total travel price; Withdrawal from the 19th day before the start of the trip or for interruption of the started trip: 100% of the total travel price.

Cancellations must be requested via email.

12. CONTRACT ASSIGNMENT – CONTRACTUAL MODIFICATIONS AT CLIENT’S REQUEST

12.1. The Client may substitute a third party in the relationships arising from the contract, where:

a) such third party satisfies all conditions for the use of the service; b) the Client communicates in writing to the Organizer or intermediary, within and no later than 7 days before departure, that they are unable to use the tourist package and the personal details of the third party.

12.2. The Client and the third party are jointly obligated to pay the price and any additional expenses possibly arising from the assignment.

12.3. Any Client requests for modification of the tourist contract (including in the form of booking modification for another date, period, Client substitution, etc.) – are not binding for the Organizer – are admitted up to 28 days before tour departure and a commission of Euro 50.00 is required for each type of change. Subsequently, cancellation policies according to these general conditions Article 11 are applied. Each booking is subject to change depending on the case and conditions. The client has no possibility of compensation. Changing one tour with another tour is possible only with tour cancellation (according to cancellation policies) and a new booking.

13. CLIENT OBLIGATIONS

13.1. The Client, as well as the persons registered by them as trip participants, must have a valid passport or other travel document valid for all countries involved in the travel itinerary, as well as residence and transit visas and health certificates that may be required. Before the trip, they must also ensure they have the necessary vaccination certificates and medical reports.

13.2. Clients must also comply with the observance of normal prudence and diligence rules and those specific in force in the destination countries of the trip, all information provided by the Organizer or intermediary, as well as regulations, administrative or legislative provisions relating to the tourist package.

13.3. Clients will be held responsible for all damages that the Organizer or intermediary may suffer also due to non-compliance with the obligations indicated above.

13.4. The Client is required to provide the Organizer with all documents, information and elements in their possession useful for the exercise of the latter’s right of subrogation against third parties responsible for the damage.

13.5. The Client will also communicate in writing to the Organizer, at the time of booking, particular personal requests that may be the subject of specific agreements on travel arrangements.

13.6. The Client is always required to inform the Organizer of any special needs or conditions (such as pregnancy, food intolerances, disabilities, etc.) and to expressly specify the request for related personalized services.

14. HOTEL CLASSIFICATION

14.1. The official classification of hotel structures is provided on the website, in the catalog or in other informational material based on the indications of the competent authorities of the country where the service is provided.

14.2. In the absence of official classifications recognized by the competent authorities of the countries to which the service refers, the Organizer reserves the right to provide in the catalog, program or other informational material its own description of the accommodation facility, such as to allow evaluation and consequent acceptance by the Client.

15. LIMITATION OF RESPONSIBILITY

15.1. The Organizer is responsible for damages caused to the Client in case of non-performance or incorrect performance of the contractually due services, whether these are performed personally by the Organizer or provided by third parties, in accordance with the provisions mentioned below.

15.2. The Organizer is exempt from responsibility when they prove that the non-performance or incorrect execution of the contract is attributable to the Client or depended on the act of a third party of an unforeseeable or unavoidable nature, or on a fortuitous case or force majeure.

15.3. In the case where the non-performance or incorrect execution of the services that form the object of the tourist package is not of minor importance pursuant to Article 1455 of the Civil Code, the Client may request, in addition to and independently of contract termination, compensation for damage related to vacation time uselessly spent and the irreproducibility of the lost opportunity.

15.4. Damage to the person arising from non-performance or incorrect execution of the services that form the object of the tourist package is compensable according to the rules established by international conventions, of which Italy or the European Union are parties, which regulate the individual services that form the object of the tourist package, as implemented in the Italian legal system.

15.5. The Organizer is responsible within the scope of a good merchant’s responsibility for diligent trip preparation, accurate selection and control of service providers, as well as correctness of service descriptions provided at the catalog printing date.

15.6. Minors may participate in a trip only if accompanied by a legally responsible person.

15.7. The Client is responsible for ensuring that their health condition, as well as that of persons registered by them as trip participants, are adequate to the trip requirements, which will in any case be communicated to them before contract conclusion.

16. COMPENSATION LIMITS

16.1. Compensation for damage owed by the Organizer for damage other than personal damage arising from non-performance or incorrect execution of the services that form the object of the tourist package, may not exceed what is provided by international conventions that regulate the services that form the object of the tourist package and by Articles 1783 and 1784 of the Civil Code.

16.2. In case of loss or damage to luggage, the Organizer is responsible only if it is demonstrable that they were caused by the same and if they are reported immediately after the occurrence. The Organizer assumes no responsibility for:

a) objects that are not usually transported in luggage; b) payment methods of any kind; c) superficial damage and damage to luggage handles and wheels; d) damage to luggage whose weight exceeds 20 kg.

16.3. Transportation of Clients’ bicycles is admitted only at their own risk – both during the trip and during transfers. The fixing structures to the trailer are set for the Organizer’s bicycles, so minor damage could occur on external bicycles, particularly to paint. Therefore, the Organizer is not responsible for minor damage occurring during transport. This limitation also applies to third-party transport and tours.

16.4. Bicycle and sports equipment rental

a) In case of total breakage, theft, loss or damage, the client is obligated to compensate for the damage in the manner described in the rental contract.

b) In case of theft, the client is obligated to file a complaint with the competent law enforcement authorities.

17. COMPLAINTS

17.1. The Client is required to contest any deficiency in contract execution through timely presentation of a complaint, so that the Organizer, their local representative or guide can promptly remedy it.

17.2. Failure to present the complaint may be evaluated for the purposes of Article 1227 of the Civil Code.

18. INSURANCE

18.1. If not expressly included in the travel price, it is advisable to stipulate insurance policies against expenses arising from withdrawal or cancellation of the tourist package, as well as from accidents or relating to luggage. It will also be possible to stipulate an assistance contract that covers repatriation expenses in case of accidents and illnesses.

18.2. In case of insolvency, payments already made for travel services subsequently not performed are guaranteed by the guarantee fund Garanzia Viaggi s.r.l., with certification No. A/79.6258/9/2025

19. DISPUTE RESOLUTION

19.1. Pursuant to Article 67, paragraph 2 of the Tourism Code, the Client has the right to resort to voluntary or joint negotiation procedures or to the conciliation procedure before arbitration or conciliation commissions for resolving disputes between companies and consumers regarding the provision of tourist services established pursuant to Article 2, paragraph 4, letter a), of Law December 29, 1993, No. 580.

19.2. In the conciliation procedure, Clients have the right to avail themselves of consumer associations. This conciliation procedure is governed by Articles 140 and 141 of the Consumer Code (Legislative Decree September 6, 2005, No. 206).

19.3. Pursuant to EU Regulation No. 524/2013, the Organizer informs the Client acting as a consumer that a European platform for online consumer dispute resolution (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for consumers who wish to resolve disputes arising from online sales or service contracts in an extrajudicial context. For this purpose, it is communicated that the Organizer’s email address is travel@rama1913.it

19.4. Should the dispute not be resolved amicably, it may be brought at any time to the exclusive cognizance of the Court in whose district the Client has their domicile, if located in the State territory, according to what is provided by Article 66-bis of Legislative Decree 206/05; in the case where the Client does not have the status of final consumer, it is agreed that any dispute, even in derogation of the rules relating to territorial jurisdiction, will be of exclusive competence of the Court of Grosseto.

20. APPLICABLE LAW AND REFERENCE

20.1. This contract is governed by Italian law.

20.2. For what is not expressly provided herein, the law provisions applicable to the relationships and cases provided in this contract apply and, in any case, the provisions of the Civil Code and the Tourism Code.

21. FINAL PROVISIONS

21.1. This contract supersedes and replaces any agreement, understanding, negotiation, written or oral, previously made between the parties and concerning the object of this contract.

21.2. The possible ineffectiveness of certain clauses does not affect the validity of the entire contract.

21.3. These general sales conditions have been drafted in Italian and English. Should difficulties arise in interpreting them, the parties agree that the Italian text will be considered authentic and effective.

INDIVIDUAL TOURIST SERVICES AND CONNECTED TOURIST SERVICES

Contracts concerning the offer of transport service only, accommodation service only, or any other separate tourist service, cannot be configured as a business case of travel organization or tourist package, do not enjoy the protections provided by the tourism code and the contractual conditions of the individual supplier will apply. The responsibility for correct contract fulfillment lies with the service provider. In case of booking connected tourist services, the traveler has protection aimed at reimbursing payments received for services not provided due to insolvency of the professional who collected the amounts paid by the traveler. This protection does not provide any reimbursement in case of insolvency of the relevant service provider.

MANDATORY INFORMATION

Mandatory information pursuant to Article 17 of Law No. 38/2006:

Italian law punishes with imprisonment crimes relating to prostitution and child pornography, even if they are committed abroad.

In case of spelling, printing and calculation errors, we reserve the right to correct the offer.

All prices are expressed in Euro.

Pursuant to and for the effects of Articles 1341 and 1342 of the Civil Code, the Client declares to have carefully read the contract and to expressly approve the following clauses: Article 7 (Payments), Article 11 (Client Rights in case of withdrawal or cancellation of the tourist package), Article 13 (Client Obligations), Article 15 (Limitation of responsibility), Article 16 (Compensation limits), Article 19 (Dispute resolution), Article 20 (Applicable law and reference).